Frequently Asked Questions

SACOB Registration/Admin related questions

  • Enrolling for all courses at once means I must study them all at once or all within the same year?

No, we believe studying must fit into your lifestyle. You can enrol for all your courses and study one at a time at a pace that suits you. Don’t worry though, we will be here to guide and coach you along the way.

  • If I change tuition provider what happens to my student number, and will this cause issues with student/exam registration?

Simple answer is no, your student number will stay the same throughout your studies. It will be your institute’s point of reference for payments, statements and institute queries etc. The only thing that will change from the institute’s point of view will be the provider’s name on your profile.

 

Exams/Exemptions

  • How to book an Exam

If you would like to book an exam please contact:

exams@sacob.com

Please have all of your institute details ready.

 

Online Classroom/ Classes and Course Related Questions

  • What is the SACOB Online Classroom? 

The SACOB Online Classroom is an online platform where you get access to Concept Videos, Quizzes and digital guidance for your courses. You are also able to message your lecturer and fellow students in Forums and Direct Messaging.

To log into the Online Classroom go to www.sacob.com, and use the Student Portal area to login – located in the Top right of the screen, using your unique username and password.

Once logged in you will see a new menu bar located just under the main menu bar. You will need to click on the “Online Classroom” button to navigate to a second login page, to access the Online Classroom.

Use your unique username and password to login, and voila you are in the Online Classroom.

  • How do I know what order to study if I’ve enrolled for the full qualification?

That’s where we come in, we will guide you every step of the way.

  • My links in the Online Classroom aren’t working. I can’t download my answer books or resource files.

Are you using Internet Explorer? If yes, try using a different Internet browser such as Chrome, Firefox or Opera.

Payments/Fees

  • Must I pay the full fee all at once?

We do prefer it and give you an extra incentive by choosing the EFT or Credit Card option however we will always look at ways to accommodate an interest free payment plan that works for you. Chat to us about the fee structure should you wish to pay your studies off.

  • How can I pay my study fees, if I can’t pay it all in one go?

We have 3 easy ways to pay for your studies:

  • EFT
  • Credit Card
  • Monthly via Debit Order

Take a look at your options…

EFT Example: Receive 2.5% off when paying for your fees upfront via EFT

Credit Card Example: Quick and easy, pay your fees upfront on our site

Debit Order Example:

When buying one course at a time you will need to pay a 50% deposit and the balance over three months, however should you enrol for a qualification you will only need to pay a 20% deposit and the balance over 3 – 24 months.

The Payment period is worked out on the number of courses you enrol for multiplied by 3 months.

*Interest Free – SACOB Students pay no interest

Something to note: You will receive your next set of course material every 3 months. If you wanting to complete your qualification sooner then chat to us about a payment plan that would suit you.

Additional subsidies apply when enrolling for qualifications, this makes walking away with a full qualification more affordable.

Chat to us about your own personalised payment plan that can suit you, we’re here to help.

 

  • Are there any extra fees after paying my tuition fees?

There are no hidden SACOB fees such as extra Registration Fees. There will be exam fees to pay as majority of our fees exclude the exam fees, this is payable only once you have decided when you would like to sit your exam. The benefit of this is that not all your expenses have to be in one month.

Dispatch

  • Do I receive all my books at the same time?

No, not at all – we actually prefer it if you didn’t, this way we always ensure you have the most up to date version of material for when you need it.

  • I have enrolled for a CIMA or ACCA course, why does it take so long to receive my books?

For the above mentioned courses SACOB makes use of study material which comes from the UK. Due to it coming from the UK there is normally a waiting time of 2 – 3 weeks for your books to arrive at the SACOB office. From there it normally takes 3 – 5 days for it to reach your door.

ICB Related Questions

  • Will the final ICB Computerised exam be on a computer, or only part of it with the rest being paper based?

Neither, your final exam is entirely paper based. It will be broken up into two parts: Multiple choice questions and Theory questions. These questions will be a mixture of Office Computing and Pastel Accounting. We suggest taking a look at your sample assessment questions as this will be very similar to what you can expect in your final exam.

  • I received my ICB books but I see that I am missing my workbook?

You will receive a workbook for your Bookkeeping to Trial Balance and Payroll and Monthly SARS Returns courses. Unfortunately the remainder of the ICB courses do not come with a workbook.

ICB/IQB Questions

  •  I have registered with the ICB and have already sat exams, now what?

Until such time as a new assessment body has been appointed, you continue as is and book your exams with the ICB or with SACOB who will book it with the ICB on your behalf.

  •  Is the ICB ‘qualification’ better than the FASSET qualification?

Both qualifications are exactly the same, in fact the ICB qualification is and has always been the FASSET qualification. In essence, ICB has been the assessment body for the FASSET qualification all along.

  • Now that the ICB no longer offers the qualification, who do I enrol with?

The qualification remains registered and you can enrol with a tuition provider like SACOB for the teaching and learning aspect. We will provide you with all the study material and assist you in booking your exams.

  • Online Classroom Videos aren’t playing

Have you updated your browser to the latest version? Check if you are running the latest. We also suggest installing Chrome. version here: http://updatemybrowser.org/

Clear the browser and flash player cache

Has your work Network blocked certain media from being played? Ask your office network professional or IT Manager to allow you permission to watch videos in the Online Classroom.

Have you run out of data, or reached your cap? Please check this with your ISP.

  • Webinar Connection Issues

Have you updated your browser to the latest version? Check if you are running the latest version here: http://updatemybrowser.org/

Clear the browser and flash player cache

Has your work Network blocked certain media from being played? Ask your office network professional or IT Manager to allow you permission to watch videos in the Online Classroom.

Are you using a ADSL Internet Connection, and connected via a LAN-cable? We recommend using a 2mb line as a minimum speed to connect to the webinar successfully. Please Note that due to WiFi and 3G not being stable connections we recommend you do not rely on these methods.

Have you run out of data, or reached your cap? Please check this with your ISP.

  • Sound Playback Errors

Have you updated your browser to the latest version? Check if you are running the latest version here: http://updatemybrowser.org/

Clear the browser and flash player cache

Has your work Network blocked certain media from being played? Ask your office network professional or IT Manager to allow you permission to watch videos in the Online Classroom.

Have you tried these steps for Windows, MAC sound setup.

  • My links in the Online Classroom aren’t working, I can’t download my answer books or resource files

Are you using Internet Explorer? If yes, try using a different Internet browser such as Chrome, Firefox or Opera. 

  • What is Lecturer-Led Education?

Lecturer-Led Education, is where classroom, distance and elearning education meet. This effectively means that although you are studying a distance learning course you still get access to a Lecturer, providing you with the support you would have in the classroom environment, as well as support in online learning resources to help you to fully comprehend the course that you are studying.

  • What is the SACOB Question and Answer Platform?

Imagine a forum, where relevant questions are posted about your study topics and imagine that instead of having to sift through everyones personal opinions about your question for an incomplete or unsound advice/answers, a lecturer answers your question correctly and in a 24 hour response time. Well stop imagining, because this is exactly what this is. All previously asked and lecturer-answered questions are available to you, and if you don’t happen to see your particular question then you can ask away and get a credible response from one of our lecturers.

  • How to post a question in the Q&A Platform correctly?

Once logged into the login section of www.sacob.com, you can access the Q&A Platform via the menu item of the same name.• Once you have done that, you can see a drop-down-list with 2 options: My questions: A list of all the questions you have personally submitted All questions: A list of all questions that have been submitted on topics in your course. When on these pages, you can see a box on the right hand side which allows you to submit a question. Use this to correctly list your question under the correct topic. The more specific you can be the easier it will be for the lecturer to understand your query and help you find a solution.

For example if you are studying business law and accounting control and you don’t understand contracts or the whole of insurance law, this does not narrow down the issue for the lecturer.

It is better to clarify this point, for example:

Example 1

I am doing module 8 on liquidation and sequestration and having trouble with page xx/concept of impeachable transactions and how it can not be applied to z, would voidable preferences be applicable to everyone on an equal footing but a claim paid out to the first claimant and then split between remaining creditors on a first come first serve basis? does this means that the rand value paid out to a minister is calculated as 10c on the rand for the complete outstanding amount or the total value for all creditors?

Example 2

Bookkeeping to Trial Balance: page xx, I dont understand how to balance ledger account in wxy, the solution says xx but i get xy, is this because I am including asset b in my calculation or how do I calculate this correctly?